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Navodaya Vidyalaya Samiti
AMRO Portal — Software Helpdesk
Software Technical Support
AMRO Portal Software Assistance
Encountering login difficulties, portal errors, or data issues? Email our technical support desk directly for assistance.
Support Channel
Email Support Desk
Official Support Email
nvs.support@nexintel.co.inSend query details along with screenshot for fast resolution.
Mon – Fri: 10:30 AM – 6:30 PM ISTEmail Only Support
Include These Details In Your Support Email
- 1Your Name, Role, Employee ID, and JNV / Regional Office
- 2Exact module path or page URL where the issue occurred
- 3Screenshot or exact error message displayed
- 4Work Order or Complaint reference number (if applicable)
NVS Construction Wing Directory
Looking for Regional Engineering Officers or Cluster JEs?
Contact information for all 8 NVS Regional Offices (Cluster JEs, Executive Engineers & HQ General Manager) is located in the official Contact Directory.
Frequently Asked Questions
Q: I cannot log in to the portal. What should I do?
Verify you have selected the correct role from the dropdown before entering your credentials. If the issue persists, use the "Forgot Password" option or contact software support.
Q: My password is not accepted. How do I reset it?
Click "Forgot Password" on the login page, or reach out to your Administrator who can initiate a password reset from the User Management section.
Q: The portal is not loading properly. What should I do?
Clear your browser cache and cookies, then try again. For best performance, use Google Chrome or Microsoft Edge. If the issue persists, email software support.
Q: I submitted a work order but cannot see it. Where is it?
Check the relevant section in your dashboard (e.g. Work Orders, Bills, or Reports). If you still cannot locate it, email support with your work order reference number.
Q: How do I report a technical issue or bug?
Email nvs.support@nexintel.co.in with a screenshot and a brief description of the issue. Our team responds during support hours.